Description
Understand emotional intelligence to increase your chances of personal and professional success.
Objectives
- Recall the definition of Emotional Intelligence (EI).
- Distinguish between EQ and IQ (or EI and IQ).
- Recall how emotional intelligence manifests in the workplace.
- Recognize the emotional intelligence competencies.
- Identify strategies to respond to emotional outbursts in others.
Highlights
- Emotional intelligence
- EQ vs IQ