Description
Building credibility is a fundamental requirement for success in any role. This course will describe how to build credibility and develop the emotional intelligence you need for professional success and a greater impact on your organization or business.
Designed For
- Professionals in a leadership, supervisory or managerial position
Objectives
- Define the sources of credibility
- Illustrate techniques and behaviors to build credibility and trust
- Recognize the connection between credibility, communication, and effective influence
- Identify effective influence techniques
- Recognize the difference between expertise and credibility
Highlights
- Why expertise is not enough to build a base of credibility
- How communication, particularly active listening, impacts credibility
- The link between credibility and Emotional Intelligence
- The importance of character and courage
- Three most common barriers to building credibility
- Credibility and recognition as a Subject Matter Expert (SME)