Description
This course discusses the importance of excellent customer service and identifies skills needed to provide excellent customer service to both your internal and external customers.
Designed For
- CPAs, corporate finance teams, business leaders and other financial professionals.
Objectives
- This course will prepare you to:
- Define excellent customer service
- Identify skills needed for excellent customer service
- Describe how best to serve your external customers
- Describe how best to serve your internal customers -your boss, departments, and your employees
Highlights
- Internal vs External Customer Service
- Servicing Customers Well
- Customer Needs & Wants