ProActive Response Group De-Escalation Training

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  • Location
    • Your Computer
      Your Space
      ISCPA / ACPEN Webinar, ID 00000
  • Credits
    • 1.20
  • Credit Type(s)
    • Personnel / HR (1.20)
  • Prerequisites
    • None

  • Vendor
    • ACPEN
  • Level
    • Intermediate
  • Fields of Study
    • Personnel/Human Resources
  • Message
    • Virtual Experience

Description

In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.



  • Presented by Mike Mirarchi

    • Delivery Format: Live Webcast Replay

    Designed For

    Anyone in the workplace

    Objectives

    • Understanding De-Escalation
    • Techniques to De-Escalate when violence is less likely
    • Techniques to De-Escalate when Initiator is Volatile or Un Predictable

    Highlights

    • Definition of De-Escalation
    • Recognizing Anger
    • Situational Awareness
    • LOWLINE Technique
    • MR EBS Technique
    • Posturing
    • Controlling the Environment

    Advanced Prep

    None

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    Leaders

    ACPEN Panel

    No Biography Available

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