Performance Management in Challenging Times

Performance Management is about getting the best out of everyone. It's about setting the stage so staff can excel as an individual and as a team member. It's about knowing what to say, how to say it, and when to say it to inspire and elevate staff performance. For staff to hear, understand, and act on performance feedback they have to trust the person delivering the feedback. The feedback must be constructive, useful, and implementable. And surprisingly, the performance management process is as much about listening as it is about delivering feedback. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Presented by Jennifer Elder, CSP, CPA, CMA, CIA, CFF, CGMA, MS

Everyone

After attending this presentation you will be able to...

• Recall the types of trust and techniques for building trust
• Identify the elements of good and bad feedback
• Evaluate and improve on examples of actual feedback

The major topics covered in this class include:

• Building trust
• Providing valuable feedback
• Techniques for active listening

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