The Art of Managing Your Email Tone 2024

When an email goes awry, its tone is often the culprit. When we write short, direct emails, our readers might think we are angry, yet when we write long, flowery messages, people don't read them. We need to find the right tone for every email: professional, friendly, and respectful. If you have received feedback that your emails could be more relaxed, or if readers routinely ignore your emails, sign up for this presentation. This webinar will give you practical tips to manage your email tone so that your readers stay open to your message and you continue to develop positive business relationships.

Presenters - Elizabeth Brenner Danziger

Designed For: CPAs, financial professionals and staff.

Role Level - Entry-level/Individual contributor; Manager/Senior Manager; Director; Executive/VP; C-Suite; Sole Practitioner; Board

• Identify the tone of a sample email
• Determine an appropriate response to a sample email
• Identify three techniques for warming up the tone of an email
• Identify three ways to make emails clear and to the point

• Business communication
• Emotional intelligence
• Human resources
• Practice management

None