How to Respond to Upsetting or Critical Email 2024

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  • Date/Time
    • Mar 25, 2025
    • Sign In: 11:30am (MT)
    • Program: 12:00pm - 1:00pm (MT)
    • Add to Calendar
  • Location
    • Your Computer
      Your Space
      ISCPA / CalCPE Webinar, ID 00000
  • Credits
    • 1.00
  • Credit Type(s)
    • Communications & Marketing (1.00)
  • Prerequisites
    • None

  • Vendor
    • California CPA Education Foundation
  • Level
    • Overview
  • Fields of Study
    • Communications & Marketing

Description

It's happened to all of us. We open our inbox in a calm frame of mind, and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails to keep cool and retain relationships. We will review the process of responding (or not responding) to the email and tips about managing our emotions.

  • Presenters - Elizabeth Brenner Danziger
  • Designed For

    Designed For: CPAs, accountants, and other financial professionals looking to expand and update their understanding and knowledge.
  • Role Level - Entry-level/Individual contributor; Manager/Senior Manager; Director; Executive/VP; C-Suite; Sole Practitioner; Board
  • Objectives

    • Identify the core principles of responding to upsetting emails
    • Analyze the motivations of the writer of an upsetting email
    • Master a four-step process for responding appropriately to a critical email
    • Know when not to respond
    • Learn tools for mastering the feelings that an upsetting email evokes

    Highlights

    • Business communication
    • Emotional intelligence
    • Human resources
    • Practice management

    Advanced Prep

    None

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    Leaders

    CALCPE Panel

    No Biography Available

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