Seven Secrets of Successful Business Communication Part 1: Questioning andListening to Discover Clients' Needs

Presented by Greg Conderacci

Presentation type = pre-record/rebroadcast

The importance of listening (bold)

Whether you're trying to pitch a prospective client on an engagement or convince an employee to work over the weekend, your success hinges on your ability to identify their needs.

Part one of this two-

Anyone who wants to improve communication skills, especially those in leadership or business development roles

• Determine why it is so difficult to listen
• Determine why questions can be more important than answers
• Apply skills to enhance professional and personal relationships by increasing listening performance
• Choose to become a more effective

The common mistakes communicators make

Why becoming a trusted advisor depends on questioning and listening

Tactics of effective listening

Asking the right question the right way

Coaching employees with varying levels of potential